Years consumed on 1 project
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Years consumed on 1 project
This story starts 4 years before Tim Langletz first set foot on the property that would become his largest project to date. The house was under construction and the homeowner had gotten 2 prices on landscaping, one from a well-known, respected contractor and one that was $80,000 cheaper. Guess which one the homeowner picked. And, guess what happened...
Manage client expectations & your own limitations
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Manage client expectations & your own limitations
A call from a homeowner brought to focus the problems contractors face with customer service. When I was a paver contractor I actually enjoyed the difficult customers. They were usually difficult because their past experiences with contractors had been less than expected. So, it was never too difficult to exceed their expectations. I think the best way to manage expectations is to be very clear in your documentation to set the customer’s expectations. Failure to do so can lead to a catastrophic failure in your customer relations.... MORE
Lack of labor
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Lack of labor
One of the lasting effects of the 2008 - 2013 recession for us in NH is the fact that in 2016, available laborers are practically nonexistent. Our unemployment rate now and during those 5 recession years remained one of the lowest in the country. Fast forward to today’s employment atmosphere in my state, and the bottom line is this: The pool of potential employees here is a very small because they left during the recession. This problem is not unique to NH, however....
Drainage is 1st priority
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Drainage is 1st priority
Doesn’t matter how nice your wall, driveway or landscape looks if you don’t have the drainage right. Tim Langletz owner of PA Landscape Group, Inc. says, “I can't tell you how many jobs that we've gotten over the years because we talk to the customer about what we're going to do with their water…. We explain what we're going to do, … and they say, ‘Man, I met with some other contractors … and we didn't talk about the water. That's a really good point. I wonder where the other contractor had it going.’"...
Staining walls on purpose
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Staining walls on purpose
Looking for something new and unique to offer clients? Consider applying decorative stains to retaining walls, countertops and pavers. Chris Becker draws upon 20 years of experience as a concrete artisan for techniques to transform hardscape products into unique works-of-art. He says there are a lot of concrete staining products readily available. It’s just a matter of learning about them and the techniques for applying them...
  • Growth makes you busy; efficiency makes you profitable
  • Growth makes you busy; efficiency makes you profitable
  • Growth makes you busy; efficiency makes you profitable
  • Growth makes you busy; efficiency makes you profitable
  • Growth makes you busy; efficiency makes you profitable

Contractor Profiles

Don’t grow bigger; get better
February/March 2016

Don’t grow bigger; get better

Earth, Turf & Wood has the infrastructure to grow, but instead puts their efforts into becoming better at what they do. MORE


99% estimating accuracy & tripled sales
December/January 2016

99% estimating accuracy & tripled sales

Implementing a high level of job costing and budgeting/overhead recovery systems “dramatically” improves profits. MORE


Paver Designs’ cutting perfection
June/July 2015

Paver Designs’ cutting perfection

Father, son, no employees, win national awards with inlay expertise in demand across the country. MORE


The building of a curbed, heated, permeable award winner
June/July 2015

The building of a curbed, heated, permeable award winner

Curbing adds class to a heated permeable pavement system that immediately melts and drains snow and ice. MORE


See More Contractor Profiles
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April/May 2016
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